Testimonials

Testimonials

The guests which stay with us at Dowler Apartments Subiaco are as varied as the reasons for which they stay.  They maybe families, couples, singles or friends sharing together. 

People may need to be in Subiaco for work reasons, attending courses, for holidays or to visit family and friends.  It could also be due to relocation to Perth or for medical appointments or operations.  Customers may be from overseas, interstate or from regional Western Australia. Pregnant mothers may be here to have their baby in Perth and want to be near a specialist hospital in the area.

The people and reasons are numerous, however our guests frequently comment positively on certain experiences with Dowler Apartments Subiaco.  Here is the essence of their comments from hundreds of reviews over the years.

• “Really comfortable and clean”
• “The apartment had everything you could want”
• “The host was friendly and fantastic to deal with”
• “Perfect for our needs”
• “Great location and close to all the shops, restaurants and facilities in Subiaco”
• “We would definitely recommend and will stay here again!”

Our guests comment particularly on the cleanliness of the apartments and how well equipped they are.  Customers like the Subiaco location and given that everything is walking distance from their rental property…. a car is often not needed!

Some customers have stayed multiple times with us in a specific apartment in a specific group which they know and enjoy.  Other guests like to try the different range of apartments and locations which we have in Subiaco.

Our 50+ Google reviews are all positive and show an average of 4.8 out of 5.  On Booking.com we have over 150 reviews with an average of 8.9 – 9 out of 10.  Location and cleanliness are rated highly along with top scores for value, comfort, Wi-Fi and staff contact.  Our own Dowler Apartments Subiaco website has over 200 complimentary reviews.  We are always thrilled to be recommended by customers to their friends, family and colleagues.

It is often the attention to detail and care with cleaning and maintenance which result in a happy customer and a good review.  Small things such as leaving tea, coffee, milk and sugar upon arrival.  As well as soap, shampoo, toilet paper, tissues, washing powder and dishwashing liquid.

We have a welcome folder with useful information and instructions for all the appliances in the apartment.  We ensure that the air-conditioner filters are clean and that the drinking glasses sparkle and the oven and cooktop are clean. Also we make sure that the bedding and towels are freshly laundered and smartly presented.  There is a clear sign for easy connection to Wi-Fi. For convenience, brochures and transport timetables are left in the apartment.  We have had many comments about the pleasant surprise in finding a Cadbury chocolate bar and cold water in the fridge!

We are regularly replacing and updating inventory like kitchen utensils, frypans, cutting boards and plasticware, which keeps a newness about the kitchen equipment.  Setting clocks and digital clocks throughout for the correct time and having fresh batteries in all remote controls helps add to the experience that everything just “works” and that someone cared to check.

Responding to any queries and concerns quickly and efficiently is another way we hope to win the trust and approval of our customers.  Being a small family business means that decisions and action to fix issues are made promptly.

So when all this comes together and a guest is about to check out and they say “Hey Chris – great stay – pencil us in for next year” …… we know we must be doing something right!